McKesson's Success Story
How McKesson digitized its Daily Management System and strengthened operational routines with Tervene
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INITIAL GOALS
McKesson partners with Tervene to empower workers and managers
McKesson, a global leader in healthcare distribution, deployed Tervene to support its Daily Management System and reinforce a culture of operational excellence. From frontline routines to high-level governance, Tervene enables teams to standardize shift handovers, structure meetings, digitize audits, and track performance across all levels of management.
McKesson aimed to build a connected system to structure daily routines, improve accountability, and gain real-time visibility on operational performance. The goal: reinforce a standardized management system that supports both frontline execution and leadership oversight.
Thomas Alby - Lead Performance Improvement,
National Operations
Before Tervene, communication across our distribution centers lacked consistency and structure. With Tervene, we've implemented standardized governance, improved shift-to-shift communication, and centralized our follow-up on continuous improvement actions.
With Tervene
Digitalizing daily management and standardizing collaboration
Tervene supports McKesson’s Culture of Excellence by digitizing key management practices and providing a unified platform to connect supervisors, managers, and directors.
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Supervisor Tours tracked with custom forms
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Visual dashboards for daily and weekly management meetings
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Standardized forms: 5S audits, Forklift inspections, Process audits
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Real-time action tracking and performance metrics through Tervene and Power BI
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Cross-functional meeting structure (local, regional, national) with follow-up accountability
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Continuous rollout of improvement routines and reports (e.g., end-of-shift report)
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Simon Roy - Director, Performance Improvement
Tervene has made our supervisors and managers more accountable and results-focused. The visibility into daily operations through dashboards has been a game changer.
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WHAT IS TERVENE ?
The #1 software for frontline managers and operational leaders
Tervene's platform empowers managers and supervisors to standardize their management processes and meet operational performance targets across teams, shifts, and sites.
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Our supervisors needed to manage lots of different issues at a time. We needed a solution that would structure the flow of information and our Gemba Walk program.
Nathan Jonhston
General Manager
Our supervisors needed to manage lots of different issues at a time. We needed a solution that would structure the flow of information and our Gemba Walk program.
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Michel Bussey
General Manager
Our biggest challenge was communication and tracking meeting actions. Tervene supports our operations, and the visual dashboards have improved our follow-ups.
Eliane
Process Lead
Tervene provides the structure to keep us on track with follow-ups, making it easy to organize and access information. The dashboard enables quick action when issues arise.
Daniel Boudreau
Coordinator